The Case for a Sensible Discovery Phase

The temptation with any software project is to start building immediately. You know there's a problem, you have ideas about the solution, so why wait?

Because the problem you think you have and the problem you actually have are often different. And building the wrong thing is expensive.

What a Workflow Review actually involves

We spend time understanding how work actually flows through your firm. Not the idealised version in process documents, but the real day-to-day reality. Where does information come from? Where does it get stuck? What do people work around?

This usually involves conversations with the people who do the work, looking at the tools currently in use, and mapping out where time gets lost.

Why this matters

Discovery often reveals that the real problem is different from the assumed one. Sometimes the best solution is simpler than expected. Sometimes it's more complex. Either way, you want to know before committing significant time and money.

A few days of structured discovery can save weeks of building the wrong thing. That's a trade-off worth making.